Compliance & Security

Trust built on technical transparency

At MUPI Systems, information security and regulatory compliance are fundamental pillars across all our platforms. Our commitment is to protect our clients' data with industry-leading best practices.

Information Security

Protection at every layer

We implement multi-layered security controls to ensure data integrity, confidentiality, and availability.

Encryption in transit and at rest

All communications are protected with TLS 1.3. Sensitive data is encrypted at rest with AES-256, ensuring end-to-end protection.

Certified infrastructure

Our platforms operate on cloud providers with ISO 27001, SOC 2 Type II certifications and compliance with major international standards.

Granular access control

Multi-factor authentication (MFA), robust password policies, and role-based access control (RBAC) across all platforms.

Continuous monitoring

Intrusion detection systems (IDS/IPS), 24/7 monitoring, and automated alerts for fast incident identification and response.

Vulnerability management

Periodic security scans, penetration testing, and regular updates to mitigate known vulnerabilities.

Audit and traceability

Complete action logs across all platforms, enabling detailed auditing and full operation traceability.

Infrastructure & Continuity

High availability and disaster recovery

Our infrastructure is designed to ensure operational continuity and rapid recovery in failure scenarios.

99.5%
Availability SLA
Uptime target across all platforms
5 min
RPO
Recovery Point Objective — maximum data loss
4h
RTO
Recovery Time Objective — maximum recovery time
Multi-AZ
Redundancy
Infrastructure distributed across multiple availability zones
Automated backups with configurable retention and integrity verification
Automatic database failover with synchronized replicas
Geographic redundancy for critical services
Documented and periodically tested Business Continuity Plan (BCP)
Real-time public status monitoring
Governance & Compliance

Compliance with international standards

Our security practices are aligned with leading information security frameworks and regulations.

Law 13,709/2018

LGPD

Brazil's General Data Protection Law — full compliance with Brazilian privacy and personal data protection legislation.

Information Security

ISO 27001

Practices aligned with the international standard for information security management, with documented and auditable controls.

Privacy Management

ISO 27701

Extension of ISO 27001 focused on information privacy management, complementing data protection controls.

CSF Framework

NIST Cybersecurity Framework

Reference framework for identification, protection, detection, response, and recovery from cybersecurity incidents.

Application Security

OWASP Top 10

Secure development guided by the top 10 web vulnerabilities identified by the OWASP Foundation.

Law 12,965/2014

Marco Civil da Internet

Compliance with Brazilian legislation establishing principles, guarantees, rights, and duties for internet use in Brazil.

Privacy & Data Protection

Commitment to privacy

Personal data protection is a priority across all our platforms. We implement technical and organizational measures to ensure LGPD compliance.

Minimal data collection — only information necessary for service delivery
Defined legal basis for each data processing operation
Data subject rights ensured — access, correction, deletion, and portability
Designated Data Protection Officer (DPO)
Records of processing activities (ROPA) maintained and updated
Data Protection Impact Assessment (DPIA) for high-risk operations
Clear and accessible terms of use and privacy policy
Contracts with data protection clauses with all sub-processors
Documentation

Technical documentation available

We provide detailed documentation on our security and compliance practices upon request.

Information Security Policy

Complete document with information security guidelines, controls, and procedures.

Privacy Policy

Details on how we collect, use, and protect personal data across our platforms.

Business Continuity Plan

Recovery strategies, backup procedures, and RPO/RTO targets for each platform.

LGPD Compliance Report

Records of processing activities, legal bases, and impact assessments.

Service Level Agreement (SLA)

Availability terms, support, and performance indicators for each product.

Need more information about security?

Our team is available to answer compliance questions, provide detailed technical documentation, or discuss your sector-specific requirements.

Or send an email to contato@mupisystems.com.br

Compliance & Security — MUPI Systems | MUPI Systems