Awaitra
Intelligent management of queues and in-person and virtual services. Transform your customer experience with full control of the service flow.
Awaitra is the complete solution for queue and service management. Combining in-person and virtual service on a single platform, it offers full control of customer flow, real-time metrics, and a modern experience for the end user.
Queue Management
Digital ticket control with call display panel and priority management.
Virtual Service
Remote service via video call integrated into the same queue as in-person service.
Real-Time Metrics
Dashboard with average wait time, completed services, and performance by agent.
Integrated Chat
Communication channel between agent and customer before and during service.
Call Display Panel
Screen for kiosks or TVs with ticket calling and routing.
Hybrid Service
Combine in-person and virtual service in a single unified queue.
This product is available through different brands, each with specific infrastructure and market focus:
Meu Atendimento Virtual
meuatendimentovirtual.com.br
Established brand in Brazil for queue management and in-person and virtual service.
Awaitra
awaitra.com
New brand with international and modern positioning for queue management and service.
Ready to transform your business?
Contact our specialists and discover how this solution can boost your results.