Privacy Policy

Privacy Policy

Last updated: March 2026

Mupi Systems LTDA ("we", "our" or "Mupi Systems") operates the eAgenda, Awaitra, Atende Aqui, eQualifica, eTalentos, Textualiza, Minha Sala Virtual, SIG Virtual, and Termatica platforms. This policy describes how we collect, use, and protect your personal information across all our services.

1. Data We Collect

We collect different types of information to provide and improve our services:

Registration Data

  • Full name
  • Email address
  • Phone number
  • Address
  • Date of birth
  • Company data (for corporate accounts)
  • Tax ID (when required by the platform)

Digital Identification Data

  • IP address
  • Platform interaction records
  • Device and browser information
  • Cookies and similar technology data

Usage-Generated Data

  • Access and activity logs on the platform
  • User preferences and settings
  • Scheduling, service, or record data depending on the platform used

2. How We Use Your Data

We use your information to:

  • Identify and authenticate your access to the platforms
  • Process transactions and manage your account
  • Send communications about the contracted service
  • Comply with legal and regulatory obligations
  • Improve our products and services
  • Ensure data portability
  • Generate aggregated reports and analyses (without personal identification)
  • Prevent fraud and ensure platform security

3. Storage and Security

Your data is stored on secure servers with ISO 27001 and SOC 2 Type II certifications, using AES-256 encryption at rest and TLS 1.3 in transit.

We retain your registration data for up to 5 years after account cancellation, as required by law. International data transfers, when necessary, are carried out in compliance with the LGPD (Law No. 13,709/2018) and applicable international regulations.

We implement automated backups with a 5-minute RPO and 4-hour RTO, ensuring the availability and integrity of your data.

4. Your Rights

Under the LGPD and applicable data protection laws, you have the right to:

  • Request access to your personal data
  • Correct incomplete or inaccurate data
  • Request deletion of your data (when applicable)
  • Restrict processing under certain circumstances
  • Request portability to another provider
  • Revoke consent at any time
  • Obtain information about data sharing

To exercise your rights, contact us at: contato@mupisystems.com.br

5. Data Sharing

We may share your data with:

  • Infrastructure and hosting providers (sub-processors)
  • Payment partners for transaction processing
  • Government authorities when required by law
  • Essential service providers for platform operations

All third parties with whom we share data are bound by contracts with personal data protection clauses.

6. Cookies and Tracking Technologies

We use cookies and similar technologies on this website and our platforms. They are divided into two categories:

Essential Cookies

Required for the website's operation and security. They cannot be disabled as they ensure basic functionalities such as navigation, authentication, and access to secure areas.

Analytics and Marketing Cookies

Used to understand how visitors interact with the site and for marketing campaigns. These cookies are only activated after your explicit consent. We use Google Consent Mode v2, which allows operation in restricted mode (without cookies) until you accept, preserving your privacy.

To change your cookie preferences, simply clear your site data in your browser settings.

7. Platforms and Mobile Applications

Some of our platforms have mobile applications (such as Awaitra Totem for Android) that may collect additional data in a manner configurable by the administrator. These applications operate in kiosk mode with access restrictions and do not use geolocation tracking without consent.

8. Platform-Specific Privacy Policies

Each MUPI Systems platform has its own complementary privacy policy detailing the specific data processing practices of each service. This corporate policy applies generally to all platforms, and the individual policies below provide additional information:

In case of conflict between this policy and a complementary policy, the more specific platform policy shall prevail.

9. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via registered email, platform notice, or publication on our website.

10. Applicable Law

This policy is governed by Brazilian law, including:

  • General Data Protection Law (LGPD — Law No. 13,709/2018)
  • Brazilian Internet Framework (Marco Civil da Internet — Law No. 12,965/2014)
  • Consumer Protection Code

11. Contact

For questions about this policy or the processing of your data:

Mupi Systems LTDA Email: contato@mupisystems.com.br

Privacy Policy — MUPI Systems | MUPI Systems